RedSalud, the largest hospital chain in Chile, stands out as one of the most notable success stories of Google Business Messages.

After launching this feature alongside our chatbot in early 2022, the brand has achieved its main objective with this action: reducing the number of phone calls, with a decrease of 43%.

Such has been the success that Google has featured us as one of the leading cases in the launch of this tool, which you can read about in this link.

The effects of the Covid-19 pandemic on the healthcare sector were exceptional, with a massive increase in calls that overwhelmed customer service departments.

RedSalud reached over 170,000 calls per month across the 54 clinics of the brand, creating a critical situation to meet the needs of all its patients.

This chatbot launched with Top Local Manager technology has been able to solve patient queries by avoiding long wait times, with over 30,000 chats opened in the first 6 months of launch.