- Daily management of customer reviews, classifying them by type and score.
- Analysis of locations, regions and brands to find key points for improvement and possible incidents to solve.
Response to reviews
- Creation of response protocols with the best practices.
- Custom responses to user’s reviews.
Trolls management and reputational campaigns
Elaboration of personalized actions to obtain reviews and improve the local reputation.
Management of trolls and incidents, reporting harmful content to Google and detecting problems in the locations.
Periodic image cleaning ensuring the best reputational quality standard of the brand.
Periodically, we detail the actions taken, the activity in the different regions and conclusions derived from the data analysis:
- Local and global audit of the brand.
- Activity and reputation data of the locations.
- Comparison of the monthly data vs historical data.
- Data analysis and improvement proposals, based on our experience.